Ellen Property Pty Ltd (“Ellen Property”, “we”, “us” or “our") respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, contact us, request an appraisal, enquire about a property or otherwise engage our real estate services.
Information We May Collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Email address
- Telephone number
- Property address and property details
- Information provided when requesting an appraisal
- Information provided when making a property enquiry
- Your buying, selling or property preferences
- Information you provide to us by telephone, email, website forms or in person
- Technical information relating to your use of our website, such as browser, device and website usage information
We only seek to collect information that is reasonably necessary for our business and the real estate services we provide.
How We Collect Your Information
We may collect personal information directly from you when you:
- Request a property appraisal
- Enquire about a property
- Attend an open home or private inspection
- Contact us by telephone, email, social media or through our website
- Subscribe to property updates or marketing communications
- Engage Ellen Property to sell or assist with the sale or purchase of a property
- Otherwise provide information to us in connection with our services
We may also receive information from third parties where appropriate, including property portals, service providers, publicly available property information and our real estate network.
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Arrange property inspections and appraisals
- Provide real estate services
- Communicate with you about properties that may be relevant to you
- Prepare and manage property marketing campaigns
- Keep you informed about the progress of a sale or purchase
- Maintain our client and buyer database
- Improve our website and services
- Meet our legal, regulatory and professional obligations
Where permitted, we may also contact you with property opportunities, market updates, recently sold properties and other information we believe may be relevant to you.
You may ask us to stop sending marketing communications at any time.
Disclosure of Personal Information
Where reasonably necessary to provide our services, personal information may be disclosed to relevant third parties, including:
- eXp Australia and associated real estate platforms or systems
- Property advertising portals and marketing providers
- Photographers, videographers and other property marketing providers
- Conveyancers, solicitors and other professional advisers where appropriate
- Technology, website, CRM, email and data service providers
- Government, regulatory or law enforcement authorities where required by law
We do not sell your personal information to third parties.
Some service providers or technology platforms we use may store or process information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately.
Website, Cookies & Analytics
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve the online experience.
Third-party services used on our website may also collect limited technical information in accordance with their own privacy policies.
You can usually control or disable cookies through your browser settings, although doing so may affect some website functionality.
Links to Other Websites
Our website may contain links to third-party websites, including property portals, social media platforms and other service providers.
Ellen Property is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We will respond to reasonable requests in accordance with applicable privacy requirements.
Privacy Enquiries or Complaints
If you have a question or concern about how Ellen Property handles your personal information, please contact us.
We will endeavour to respond promptly and resolve any privacy concern appropriately.
Ellen Property Pty LtdCentral Coast, NSWEmail: ellen@ellenproperty.com.auPhone: 0403 222 447Website: www.ellenproperty.com.au
If you are not satisfied with our response to a privacy complaint, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The current version will be published on this website with the date it was last updated.
© 2026 Ellen Property Pty Ltd. All rights reserved.